CICS IT HELP

  Edit by Kevin

  1. Tap 'Settings'. 2. Swipe down, find 'Software update', and tap it. 3. Tap 'Download and install'. 4. You would see 'Checking for updates...'. 5. After the update is completed, you would see 'Your software is up to date.' Edit by Sherman

1. Open 'google.com' web page. Click the icon at the top right hand side corner. Click 'Manage your Google Account'. 2. Click Security > '2-Step Verification'. 3. Enter your password. Click 'Next'. 4. Click 'Turn on 2-Step Verification'. 5. Choose 'Canada (+1)'. Enter your phone number. Click 'Next'. 6. Enter the code you receive on your phone. Click 'Verify'. 7. You will see 'You are now protected with 2-Step Verification'. Click 'Done'.

1. Do Windows Update Next, Next, Next, After Windows Update is done, and when you see 'You're up to date', you have completed the Windows update. Take a full screenshot like the last picture above, including the Date and Time at the bottom right hand side corner, and save the screenshot. (Screenshot 1) 2. Check 'C:\Users\' folder Take a full screenshot like the picture above, including the Date and Time at the bottom right hand side corner, and save the screenshot. (Screenshot 2) 3. Check if there is 'BidDefender' or 'McAfee' or any other antivirus software on your computer Open the File Explorer, Copy and paste the following address into the address box of File Explorer. Press Enter. Control Panel\Programs\Programs and Features You will see all the application software installed. Let IT know if there is BidDefender, or McAfee, or any other antivirus software on your computer. If there is any, contact IT, and proceed to the next step. If there is not

  1，Go to application page and click 【IT Support】button. 2，Please briefly describe the IT problems you have encountered. 3，Click 【Upload Device Image】 to upload a photo or screenshot. 4, Click the 【Submit】 button to complete the upload. Please remember to select the Branch. Edit by Kevin

1，Go back to Application Page ，and click the 【Clock-In】 button again 2，If still not work, please check if your WIFI is connected successfully 3，If still not work, open a web browser. Type in（ cicsit.com ） in the address bar. Make sure you type the URL correctly, The website should now load in the browser window. 4，If still not work , please take a screenshot of the screen during the time the problem occurs and submit an IT ticket.  Then take a photo of the surrounding area and save it to your album. IT may ask for this photo to help troubleshoot the problem. Edit by Kevin

  1, Open CICS Staff App and click 【 Sign In】 button 2，Click 【Sign in/out】button 3，Press and hold your name like a right swipe 4，Click 【Pen 】Icon to edit 5,After edit, plz click 【submit】button  Edit by Kevin

1, Open CICS Staff App and click 【 Sign In】 button 2，Click 【Sign in/out】button 3, Find your name and Click your name. 4 , Click 【Sign in】button /when come 5 , Click 【Sign Out】button / when leave Done! Edit by Kevin